Shipping Policy
Drama Llama Fashion Jewellery Last updated: 08 Oct 2025

Overview

This Shipping Policy outlines how we handle delivery of orders placed through Drama Llama Fashion Jewellery (“we”, “our”, “us”) for customers in the United Kingdom and internationally.

By placing an order on our website, you agree to the terms set out below.

Processing Time

• Orders are usually processed within [1–3 working days] of payment confirmation.

• Orders placed on weekends or bank holidays will be processed the next working day.

• You will receive an email confirmation once your order has been dispatched.

If we experience any delay (for example, due to stock availability or a surge in orders), we will notify you promptly by email.

Shipping Rates and Delivery Times

We currently ship from Wales, United Kingdom.

Destination - Estimated Delivery Time - Shipping Method - Cost

UK Mainland - 2–5 working days + Royal Mail 1st/2nd Class or Tracked - £xxxxx

Europe - 5–10 working days - International Tracked - £xxxxx

Rest of World - 7–14 working days - International Tracked -  £xxxxx

(Delivery times are estimates and may vary depending on postal delays or customs checks.)

Free delivery may be available for orders over £[amount] — see the banner or checkout page for current offers.

Tracking and Confirmation

If your order includes tracking, a tracking number will be emailed to you once your parcel is shipped.
Please allow up to 24 hours for tracking updates to appear.

Delivery Address and Responsibility

Please ensure that your delivery address is correct before completing your order.
We cannot be held responsible for parcels lost or delayed due to incorrect or incomplete addresses.

If a parcel is returned to us as undeliverable, we will contact you to arrange re-delivery (additional postage costs may apply).

Customs, Duties, and Taxes (for International Orders)

International orders may be subject to customs duties, import taxes, or local postal handling fees.
These charges are the responsibility of the customer and are not included in the item or shipping price.

We recommend checking your local customs office for details before ordering.

Delayed or Missing Deliveries

If your order hasn’t arrived within the estimated time frame:

1. Check your tracking information.

2. Verify that your delivery address is correct.

3. Contact us at [your contact email] — we’ll do our best to resolve it quickly.

Please note that Royal Mail considers a parcel lost only after 10 working days (UK) or 25 working days (international) from the expected delivery date.

Returns and Exchanges

For details about returns, refunds, and exchanges, please see our Returns Policy.

Contact Us

If you have questions about shipping or need help with your order, please contact:
📧 [Your Email Address]
🌐 [Your Website URL]